Return & Refund Policy

Last Updated: August 18, 2026

We are committed to providing quality products and services. If you are not satisfied with your purchase, please follow the policy below for returns and exchanges. This policy complies with the consumer protection regulations of the Saudi Arabian Ministry of Commerce.

1. Right of Return

In accordance with Saudi consumer protection laws, you have the right to return any product within 7 calendar days from the date of receipt without providing a reason. If delivery is delayed by more than 15 days beyond the promised date, you also have the right to cancel the order and request a refund.

2. Return Conditions

Returned items must meet the following conditions: the product is unused, undamaged, and in its original condition; all original packaging, accessories, manuals, warranty cards, and invoices are included; consumable products (e.g., 3D printing filament) that have been opened or used are not eligible for return unless defective; customized products are not eligible for reason-free returns.

3. Return Process

Step 1: Submit a return request via customer support email or online chat within 7 days of receipt, providing your order number and reason for return.

Step 2: We will review your request within 1-2 business days and, once approved, send the return address and instructions.

Step 3: Package the item securely, ship it back via a trackable logistics method, and provide us with the tracking number.

Step 4: After we receive and inspect the returned item, we will process the refund within 7 business days.

4. Refund Method

Refunds will be issued to your original payment method (credit card, debit card, PayPal, or local wallet). Refund processing time depends on the payment provider, typically 3-14 business days. We do not charge refund processing fees.

5. Return Shipping Costs

For returns due to product defects, wrong items shipped, or shipping damage, return shipping costs are borne by us. For returns due to personal reasons (dislike, wrong purchase, etc.), return shipping costs are borne by the buyer. For exchanges, reshipping fees apply per our Shipping Policy.

6. Exchange Policy

If you receive a defective product or one that does not match its description, you may request an exchange within 7 days of receipt. We will replace it with the same product; if the same product is out of stock, you may choose an alternative product of equal value or a full refund. Shipping costs for exchanges are borne by us.

7. Warranty Policy

3D printer main units come with a 12-month limited warranty from the date of purchase. AMS systems and accessories come with a 6-month warranty. Consumable products are not covered by warranty, but may be returned or exchanged within 7 days if defective upon receipt. Warranty covers manufacturing defects only and excludes normal wear and tear, misuse, unauthorized modifications, etc.

8. Non-Returnable Items

The following are not eligible for return or exchange: products beyond the 7-day return window; used products that affect resale value; products missing accessories, packaging, or invoices; products damaged by misuse or unauthorized modification; customized products; and digital products (e.g., downloaded software, model files).

9. Contact

For return and exchange inquiries, please contact: Email: support@[yourdomain].com; Customer Support Hotline: [your phone number]; Business Hours: Saturday to Thursday, 9:00-18:00 (Saudi Time).