Legal Documents for E-commerce Website

Applicable Region: Kingdom of Saudi Arabia

Main Business: 3D Printers and Related Accessories

Entity Name: COMPANY RABAT ALWAHHA FOR

SHIPPING HOLDING

Address: RIYADH 2960 AI OLAYA DIST ,7767 AL TAKHASASI

VAT Number: 312836526400003

This document contains five legal policies recommended for separate page links in your website footer:

  • Privacy Policy
  • Cookie Policy
  • Terms of Service
  • Shipping Policy
  • Return & Refund Policy

1. Privacy Policy

Last Updated: August 18, 2026

This website is operated by COMPANY RABAT ALWAHHA FOR

SHIPPING HOLDING ("we", "us", or "our"). We value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our website and services. Please read this policy carefully before using our services.

1.1 Information We Collect

1.1 Information You Provide When you create an account, place an order, or contact customer support, we may collect: your name, email address, phone number, shipping address, billing address, payment information (credit card numbers are processed securely by payment service providers; we do not store full card numbers), order history, and customer service communication records.

1.2 Information Collected Automatically When you visit our website, we may automatically collect: IP address, browser type and version, operating system, pages visited, time of visit, duration of stay, referring URL, and device identifiers. This information is collected through cookies and similar technologies — see our Cookie Policy for details.

1.2 How We Use Your Information

We use the collected information for the following purposes: processing and fulfilling your orders; providing customer support and after-sales service; sending order confirmations, shipping updates, and promotional messages (you may unsubscribe at any time); improving website functionality and user experience; preventing fraud and ensuring transaction security; and complying with applicable laws and regulations.

1.3 Information Sharing

We do not sell your personal information. We may share it with third parties only in the following circumstances: logistics and shipping providers (for order fulfillment); payment processors (for payment processing); cloud storage and web hosting providers; or when required by law or to protect our legitimate rights. All third-party service providers are bound by confidentiality agreements.

1.4 Data Storage and Security

Your personal information is stored on secure servers. We employ industry-standard security measures (including SSL encrypted transmission, access controls, and regular security audits) to protect your data. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

1.5 Your Rights

You have the right to: access the personal information we hold about you; correct inaccurate or incomplete information; request deletion of your personal information (except where retention is required by law); withdraw consent to the processing of your personal information; and object to or restrict our processing of your personal information. To exercise these rights, please contact us using the information below.

1.6 Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Company Name: COMPANY RABAT ALWAHHA FOR

SHIPPING HOLDING

Address: RAddress: RIYADH 2960 AI OLAYA DIST ,7767 AL TAKHASASI

Email: vincent@truevalue.org.cn

Customer Support Hotline:+966507135573

2. Cookie Policy

Last Updated: August 18, 2026

This website uses cookies and similar technologies to enhance your browsing experience. This policy explains what cookies we use, their purposes, and how you can manage your cookie settings.

2.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. Cookies help websites remember your preferences, keep you logged in, analyze website usage, and provide personalized content.

2.2 Types of Cookies We Use

Essential Cookies: Required for basic website functionality, e.g., shopping cart, login state, and security verification.

Functional Cookies: Remember your preferences, e.g., language selection and currency (SAR).

Analytics Cookies: Collect anonymous usage data to help us understand and improve user experience.

Marketing Cookies: Used for personalized advertising and measuring ad performance, set by third-party ad platforms.

2.3 Third-Party Cookies

Our website may use cookies from third-party services including Google Analytics (website traffic analysis), Meta Pixel / TikTok Pixel (ad performance tracking), and payment providers (secure payment processing). These third-party cookies are governed by their respective privacy policies.

2.4 How to Manage Cookies

You can manage cookies through the following methods: accept or reject non-essential cookies in the cookie banner on your first visit; delete or block cookies through your browser settings (disabling essential cookies may affect some website functions); or enable "Do Not Track" mode in your browser privacy settings.

2.5 Policy Updates

We may update this Cookie Policy from time to time. The updated policy will be posted on the website with the revision date noted. For material changes, we will notify you via website notice or email.

3. Terms of Service

Effective Date: August 18, 2026

Welcome to our website operated by Anda Almutahida Company For Communications and Information Technology. Please read these Terms of Service carefully before using our services. By accessing or using this website, you agree to be bound by these terms. If you do not agree, please do not use this website.

Company Information:

Company Name: COMPANY RABAT ALWAHHA FOR

SHIPPING HOLDING

Address: RIYADH 2960 AI OLAYA DIST ,7767 AL TAKHASASI

VAT Number: 312836526400003

3.1 Account Registration

When registering an account, you agree to provide true, accurate, and complete information and to keep it updated. You are responsible for safeguarding your account password and for all activities under your account. Please notify us immediately if you discover any unauthorized use of your account.

3.2 Orders and Payment

All orders are subject to our shipping confirmation. We reserve the right to reject or cancel any order (e.g., due to insufficient stock, pricing errors, or suspected fraud). Accepted payment methods include credit cards, debit cards, PayPal, and local Saudi payment methods (e.g., mada, STC Pay). Prices are displayed in Saudi Riyal (SAR) and include applicable Value Added Tax (VAT Number: 3113617834). Any other customs duties or import taxes are the responsibility of the recipient.

3.3 Product Information

We strive to ensure product descriptions, images, and prices on our website are accurate, but we do not guarantee complete error-free content. We reserve the right to correct any product information errors. Product colors may vary slightly due to display settings. Specifications for 3D printers, AMS systems, filaments, and other products are subject to the physical product and included documentation.

3.4 Intellectual Property

All content on this website (including text, images, logos, trademarks, product designs, etc.) is the property of us or the respective rights holders and is protected by intellectual property laws. You may not copy, modify, distribute, display, or use it for commercial purposes without written authorization.

3.5 Prohibited Activities

You may not engage in the following: using the website for any illegal activity; interfering with or disrupting website security and normal operation; accessing others' accounts or data without authorization; sending spam or malicious content; bulk scraping website data; or infringing on the legitimate rights of others.

3.6 Disclaimer

The website and its services are provided on an “as is” and “as available” basis. While we use commercially reasonable efforts to maintain the website, we do not warrant or guarantee that the website or its services will be available at all times, uninterrupted, secure, or error-free.

You acknowledge and agree that the website may be inaccessible or inoperable from time to time for any reason, including but not limited to: (a) periodic maintenance, repairs, or updates; (b) equipment, software, or network malfunctions; (c) interruptions or failures of telecommunications or digital transmission links; or (d) any other causes beyond our reasonable control.

To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We assume no liability to you or any third party for any damages or losses arising from or related to the unavailability, interruption, or failure of the site or its services.

3.7 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall we, our affiliates, directors, officers, employees, agents, or licensors be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with the website and its services, or your use of or inability to use the website or services, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

3.8 Changes to Terms

We reserve the right to modify these Terms of Service at any time. Modified terms take effect upon posting. Continued use of the website constitutes acceptance of the modified terms.

3.9 Governing Law

These Terms of Service are governed by the laws of the Kingdom of Saudi Arabia. Disputes arising from these terms shall be resolved through friendly negotiation; failing that, they shall be submitted to the competent courts of Saudi Arabia.

4. Shipping Policy

Last Updated: August 18, 2026

4.1 Shipping Coverage

We currently ship to all regions of the Kingdom of Saudi Arabia (including major cities such as Riyadh, Jeddah, Dammam, Mecca, Medina, and remote areas). We do not ship to PO Box addresses — please provide a detailed physical delivery address.

4.2 Processing Time

In-stock orders are typically processed and shipped within 1-3 business days after payment confirmation. Estimated shipping times for pre-order items are noted on the product page and in the order confirmation email. Processing may be delayed due to stock shortages or holidays, and we will notify you promptly.

4.3 Shipping Methods and Delivery Times

Standard Shipping: 3-5 business days. Free on orders over SAR 500; SAR 25 for orders under SAR 500. Available in most regions.

Express Shipping: 1-2 business days. Flat fee of SAR 45. Available in major cities only.

Same-Day Delivery: Same day delivery for orders placed within cut-off hours. Flat fee of SAR 60. Available within Riyadh and Jeddah city limits only.

Note: Delivery times are estimates. Actual delivery may be delayed due to weather, holidays, customs clearance, or other factors. Remote areas may require an additional 1-2 business days.

4.4 Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can view real-time shipping status under "My Orders" in your account, or enter the tracking number on the logistics provider's official website.

4.5 Shipping Issues

If tracking shows "delivered" but you have not received your order, please check with neighbors or building management first, and contact our customer support within 14 days of the last tracking update. If a package is returned due to an incorrect address or failed delivery attempts, reshipping fees are the buyer's responsibility.

4.6 Duties and Taxes

This website is operated by Anda Almutahida Company For Communications and Information Technology. Prices for domestic Saudi orders include Value Added Tax (VAT Number: 3113617834). If items ship from an overseas warehouse, customs duties and import clearance fees may apply and are the recipient's responsibility. Shipping warehouse information is clearly indicated on the product page.

5. Return & Refund Policy

Last Updated: August 18, 2026

We are committed to providing quality products and services. If you are not satisfied with your purchase, please follow the policy below for returns and exchanges. This policy complies with consumer protection regulations issued by the Saudi Arabian Ministry of Commerce.

5.1 Right of Return

In accordance with Saudi consumer protection laws, you have the right to return any product within 7 calendar days from the date of receipt without providing a reason. If delivery is delayed by more than 15 days beyond the promised date, you also have the right to cancel the order and request a full refund.

5.2 Return Conditions

Returned items must meet the following conditions:

  • The product is unused, undamaged, and in its original condition.
  • All original packaging, accessories, manuals, warranty cards, and invoices are included.
  • Consumable products (e.g., 3D printing filaments) that have been opened or used are not eligible for return unless defective.
  • Customized products are not eligible for reason-free returns.

5.3 Return Process

Step 1: Submit a return request via customer support email or online chat within 7 days of receipt, providing your order number and reason for return.

Step 2: We will review your request within 1-2 business days and, once approved, send return instructions and the return address.

Step 3: Package the item securely, ship it back via a trackable logistics method, and provide us with the tracking number.

Step 4: After we receive and inspect the returned item, we will process the refund within 7 business days.

5.4 Refund Method

Refunds will be issued to your original payment method (credit card, debit card, PayPal, or local wallet). Refund processing time depends on the payment provider, typically taking 3-14 business days. We do not charge refund processing fees.

5.5 Return Shipping Costs

For returns due to product defects, wrong items shipped, or shipping damage, return shipping costs are borne by us. For returns due to personal reasons (dislike, wrong purchase, etc.), return shipping costs are borne by the buyer. For exchanges, reshipping fees apply per our Shipping Policy.

5.6 Exchange Policy

If you receive a defective product or one that does not match its description, you may request an exchange within 7 days of receipt. We will replace it with the same product; if out of stock, you may choose an alternative product of equal value or a full refund. Shipping costs for exchanges are borne by us.

5.7 Warranty Policy

3D printer main units come with a 12-month limited warranty from the date of purchase. AMS systems and accessories come with a 6-month warranty. Consumable products are not covered by warranty, but may be returned or exchanged within 7 days if defective upon receipt. Warranty covers manufacturing defects only and excludes normal wear and tear, misuse, or unauthorized modifications.

5.8 Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products beyond the 7-day return window.
  • Used products that affect resale value.
  • Products missing accessories, packaging, or invoices.
  • Products damaged by misuse or unauthorized modification.
  • Customized products.
  • Digital products (e.g., downloaded software, model files).

5.9 Contact Information

For returns, exchanges, and customer support inquiries, please contact:

Company Name: COMPANY RABAT ALWAHHA FOR

SHIPPING HOLDING

Address: RIYADH 2960 AI OLAYA DIST ,7767 AL TAKHASASI

Email: vincent@truevalue.org.cn

Customer Support Hotline:966507135573

Business Hours: Saturday to Thursday, 9:00 - 18:00 (Saudi Time)