Bambu Lab Warranty Policy — Saudi Arabia
Bambu EESilk · Official Authorized Distributor of Bambu Lab in Saudi Arabia
Effective October 2026
1. Our warranty at a glance
Every genuine Bambu Lab product bought in Saudi Arabia through an authorized channel—bambulabksa.com, Jarir, Noon, Amazon.sa, or any authorized Bambu Lab KSA reseller—is covered by this warranty. It is provided by Bambu EESilk, the official authorized distributor of Bambu Lab in Saudi Arabia, and follows the rules of the Kingdom of Saudi Arabia. It is in addition to your rights under Saudi law and never reduces them.
| Product | Warranty | Notes |
|---|---|---|
| 3D printers (incl. spare parts in the box) | 24 months | Manufacturing defects in the printer and the spare hardware supplied in the original box |
| AMS units (AMS, AMS lite, AMS 2 Pro, AMS HT) | 24 months | Manufacturing defects in the AMS unit, including the AMS feeder unit (AMS wear parts are consumables—see Section 3) |
| Electronic modules: Laser Module (10W / 40W), Cutting Module, camera module, smoke purifier / filtration unit | 24 months | Electronic devices—covered for the same period as printers and AMS units under Saudi rules (filters inside the filtration unit are consumables) |
| Accessories | 12 months | e.g. power adapters, power cables, enclosure panels, spool holders, and other add-ons |
| Consumables (wear parts) | Manufacturing defects only | Covered while the printer is under warranty; normal wear is not covered—see Section 3 |
- Coverage starts on the delivery date for online orders, or the invoice date for in-store purchases.
- If a repair is delayed because a spare part is not available, the warranty is extended by the length of the delay.
2. Where to get warranty service
Who handles your claim depends on where you bought the product:
| Bought from | Who handles your warranty | How to start |
|---|---|---|
| Jarir Bookstore | Jarir – authorized service partner of Bambu Lab for Jarir customers | Visit any Jarir showroom with the product and your Jarir invoice |
| bambulabksa.com | Bambu EESilk | Submit a support ticket on the Support page at bambulabksa.com |
| Noon | Bambu EESilk | Submit a support ticket with your Noon order number |
| Amazon.sa | Bambu EESilk | Submit a support ticket with your Amazon order number |
| Bambu Lab KSA resellers | Bambu EESilk | Submit a support ticket with your reseller invoice |
Jarir customers—faulty on arrival (DOA): If your product has a defect and you bring it to any Jarir showroom within 14 calendar days of purchase, Jarir will replace it. Please bring the original box with all accessories and your Jarir invoice; the serial number must match the invoice, and the product must have no physical damage caused by use. If a replacement is not in stock, Jarir may refund you based on your invoice or offer an upgraded model. After 14 days, Jarir repairs the product at its authorized service center under this warranty, working with Bambu EESilk and Bambu Lab's technical team on complex cases.
bambulabksa.com, Noon, Amazon.sa, and Bambu Lab KSA reseller customers – faulty or damaged on arrival (DOA): Submit a support ticket within 14 calendar days of delivery with your order number or reseller invoice and photos of the product and packaging. Keep the original box with all accessories; the serial number must match your order or invoice, and the product must have no physical damage caused by use. We will replace the product; if a replacement is not in stock, we will refund you or offer an upgraded model. After 14 days, the product is repaired or replaced under this warranty.
3. What is covered — and what is not
Covered
- Manufacturing defects in materials or workmanship
- Failures during normal use according to Bambu Lab's instructions
- Damage or defects on arrival reported within 14 calendar days (Jarir: from purchase, at any Jarir showroom; other channels and Bambu Lab KSA resellers: from delivery or purchase, by support ticket with photos)
- Manufacturing defects in consumables while the printer is under warranty
Not covered
- Normal wear and tear of consumables
- Damage from drops, impacts, liquids, unstable power, or incorrect installation
- Use against Bambu Lab's instructions or specifications
- Opening, repairing, or modifying the product outside an authorized channel, or using unapproved parts or firmware
- Damage caused by third-party parts, filament, or firmware
- Cosmetic wear that does not affect how the product works
Consumables (wear parts)
These parts wear out with normal use. Normal wear is not covered, but a part that fails because of a manufacturing defect is covered while the printer is under warranty. Examples include:
- Nozzles, hotend parts (heater, thermistor, heating block, silicone sock), and nozzle wiper
- Build plates, PTFE tubes, and PTFE tube connectors, filament cutter blade, and scraper
- Cooling fans
- AMS wear parts: feeding funnel unit, support shaft assemblies, AMS Lite spool claw, and filament wipers
- Air and carbon filters, desiccant, glue, lubricant, filament, tools, and small hardware
4. How a claim works (non-Jarir purchases)
- Try the self-help guides on our Support page and the official Bambu Lab Wiki. Many issues are fixed by recalibration or a simple part swap.
- Still not solved? Submit a support ticket with your order number, printer model, serial number, a description, and photos or videos.
- Our team reviews the ticket and confirms whether it is covered.
- If a replacement part fixes the problem, we ship the part to you with the official installation guide. If not, we arrange collection and repair.
- Complex cases may be reviewed with Bambu Lab's technical team before a decision.
Following the official Bambu Lab Wiki guides for routine maintenance does not affect your warranty.
5. Repeat faults
If the same fault returns for the third time after repair, you may choose a replacement or a refund, less a fair deduction for use, in line with Saudi Ministry of Commerce rules.
6. Returns
Separately from this warranty, unused products can be returned without a reason within 7 days of receipt, in line with Saudi law. This applies to all channels, including Jarir, Noon, Amazon.sa, and Bambu Lab KSA resellers—the return is made through the seller you bought from. See our Return & Refund Policy for details.
7. Your legal rights
This warranty is offered in addition to your rights under the Saudi Consumer Protection Law and E-Commerce Law. When you claim under Saudi law, we may ask for reasonable evidence that a defect exists and was not caused by misuse, modification, or a third party.
8. Contact us
- Warranty claims and technical support: submit a support ticket on the Support page at bambulabksa.com
- Email: bblaftersales@eesilk.com
- Contact page: bambulabksa.com/pages/contact
- Self-help guides: wiki.bambulab.com
- Jarir customers: any Jarir showroom
Bambu EESilk — Official Authorized Distributor of Bambu Lab in Saudi Arabia